What Does PTE Measure?

For primary care practices, MHMC reports ratings on the following:

Office systems – Pathways to Excellence allows practices to report on their use of systems known to improve the quality and safety of patient care.  These systems include the use of Electronic Health Records (EHRs), chronic disease registries, e-prescribing, and nurse care management.

Clinical Outcomes (Adults) – Pathways to Excellence recognizes excellence in the delivery of chronic diabetes and cardiovascular care using nationally recognized programs like Bridges to Excellence (BTE) and the National Committee for Quality Assurance (NCQA).  Additional clinical recognition programs from BTE and NCQA will be added as they are developed.

Clinical Outcomes (Pediatrics) – Pathways to Excellence recognizes excellence in the delivery of chronic asthma, and for the delivery of preventative services such as immunizations.

Patient Experience – Pathways to Excellence recognizes excellence in the delivery of patient-centered care using the validated, nationally accepted Consumer Assessment of Healthcare Providers (CAHPS) surveys.

The Pathways to Excellence program has historically recognized PCP practices for excellence in care using green and blue ribbons, but in 2010 the program transitioned to using word icons.  After extensive focus group testing, the Maine Health Management Coalition found that Low, Good, Better, and Best were much more easily understood by patients to describe differing levels of recognition.

In addition, Pathways to Excellence has begun collecting and reporting additional practice-specific information that patients have indicated is important to them.  These include: office hours, which providers are located at the practice, and whether or not the practice is working to integrate behavioral health.